DS Loader will attempt to auto start the digital signage software when the device is first booted. However, this fails on some devices, particularly those running Android 10 and up.
There are a couple of solutions.
First, ensure the option Auto start and keep running is enabled in DS Settings. This is enabled by default but may have been disabled accidentally.
Assuming this option is enabled. Try the following:
- Android Settings
- Apps
- Special App Access
- Display over other apps
- DS Loader
- Allow.
Finally, if the above still fails to auto start DS Loader, you can run it as a screen saver instead:
- Android Settings
- Device Preferences
- Screen saver
- DS Loader
- 5 mins inactivity
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